Privacy Policy

This website is owned and operated by Orient Logic LLC.

Data Controller: Orient Logic LLC Identification Number: 202052054 Legal Address: 71 V. Godziashvili St., Tbilisi, Georgia Alternative Address: 4 G. Danelia St., Tbilisi, Georgia Phone: +995 (032) 2 54 18 18 Email: [email protected]

By visiting this website, using the information or services published on it, or providing your personal data, you confirm your agreement with the website’s terms and conditions.

The terms used in this policy have the meanings defined by the Law of Georgia on Personal Data Protection and other applicable legislation.

The purpose of this policy is to:

• Explain the legal grounds, purposes, and principles governing the processing of your personal data;
• Explain how we collect and what types of personal data we process;
• Inform you how we protect your personal data;
• Provide information about your rights as a data subject.

This policy applies to:

• Individual customers of the company;
• Individuals applying for employment;
• Company employees;
• Individuals associated with our legal entity and individual entrepreneur clients;
• Other individuals who contact us to request information or services.

When using our website, we may collect:

• First and last name;
• Personal identification information;
• Address and contact information;
• Areas of interest and professional activity;
• Employment history;
• Other information necessary to provide services, information, or employment opportunities.

The company processes personal data in accordance with applicable legislation and the following principles:

• Data must be processed lawfully, fairly, and transparently, without infringing the dignity of the data subject;
• Data must be collected for specific, clearly defined, and legitimate purposes;
• Data must be processed only to the extent necessary and proportionate to the relevant purpose;
• Data must be accurate, complete, and, where necessary, up to date;
• Data must be retained only for as long as necessary to achieve the relevant legitimate purpose;
• Appropriate technical and organizational measures must be implemented to ensure data security.

Service Management Policy

Orient Logic LLC

Orient Logic LLC is committed to delivering high-quality, reliable, and customer-focused IT and cybersecurity services.

We manage our services through a systematic approach that covers planning, design, implementation, operation, support, and continual improvement.

Our commitments are to:

• • Customer Focus — understand and address customer needs while meeting agreed service requirements and commitments.
  • Quality and Reliability — monitor service performance, availability, and effectiveness to support reliable service delivery.
  • Compliance — meet applicable legal, regulatory, and contractual requirements.
  • Risk Management — identify and manage risks that may affect service delivery and performance.
  • Accountability — define clear responsibilities and evaluate service outcomes.
  • Continual Improvement — analyse performance indicators, consider feedback, and implement opportunities for improvement.

Our Service Management System is based on the requirements of ISO/IEC 20000-1:2018 and ITIL best practices. Company management supports the effective operation of the system, the provision of necessary resources, and its continual improvement.

Orient Logic LLC is committed to periodically reviewing its service management practices and developing them in line with customer expectations and business needs.

Our goal is to deliver technology services our customers can trust.